Chief ServiceNow Solutions Engineer

4 days ago

Kozhikode, Kerala, India beBeeSolution Full time ₹ 12,50,021 - ₹ 24,99,899
ServiceNow Solution Architect Position">

We are seeking a highly skilled ServiceNow Solution Architect to join our team. As a key member of our IT organization, you will be responsible for designing and implementing ServiceNow solutions that meet the business needs of our organization.

Responsibilities:

  • Engage with stakeholders to understand user stories and determine requirements.
  • Develop comprehensive solution designs that meet the business needs of our organization.
  • Work closely with development teams to implement solution designs.
  • Provide guidance on configuration vs customization, focusing on solutions that remain close to out-of-the-box functionality.
  • Customize and develop ServiceNow applications and support the rollout of new applications and modules.
  • Configure application UIs and workflows.
  • Demonstrate understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-Service Portal.
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.
  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus.
  • Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets.
  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate.
  • Ensure that configuration is consistent across development, testing, and production environments.

Mandatory Skills and Qualifications:

  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security Management Best Practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.

Desired Certifications:

  • ITIL Foundations Certification.
  • ServiceNow Developer Certification(s).

Essential Skills:

  • Conceptual skills.
  • Ability to articulate and document the desired business outcome.
  • Ability to remove ambiguity from requirements.
  • Service orientation with a focus on quality and customer satisfaction.
  • Unit and regression testing to strive for first time right deployments.
  • Troubleshooting and diagnostics.
  • Communication skills (verbal and written).

Education Qualification:

Bachelor's degree.

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