
Customer Service Professional
2 days ago
We prioritize building strong relationships within our teams and communities.
About the RoleThis position entails providing customer service and support via various channels, including phone, online chat, or text, for both business and end-consumer customers.
- Key Responsibilities:
- Handling a high volume of low complexity inquiries in a call center environment.
- Analyzing and resolving customer issues (typically performed in an office setting) involving lower volumes of higher complexity inquiries.
- Serving as a liaison between customers, production, and distribution departments to address specific customer orders.
- Offering technical and non-technical customer support in walk-in service centers.
This role necessitates basic knowledge of job procedures and tools acquired through work experience and may require vocational or basic technical education.
Moderate supervision is required, and incumbents can independently solve routine issues with occasional deviations or improvements to standard procedures.
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