Cloud Support Specialist

4 days ago

Hyderabad, Telangana, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 20,00,000
Job Opportunity

We are seeking a highly skilled and motivated professional to join our team as a Development Support Evangelist.

This role goes beyond traditional testing, focusing on prequalifying issues and assistance requests from customers and internal field teams. With your experience in Quality Assurance, you will play a crucial role in analyzing complex cases, ranging from defect reports to product inquiries, and transforming them into actionable insights for our organization.

Main Responsibilities:

  • Collaborate with cross-functional teams to elevate the development support triaging process, ensuring efficient handover of well-documented cases to the development team.
  • Analyze and review support tickets, ensuring completeness and clarity using project management tools.
  • Investigate and identify root causes of issues across multi-layered cloud environments, including ERP systems, data lakes, and cloud solutions.
  • Develop a comprehensive understanding of end-to-end data flows and dependencies between various cloud components.
  • Offer solutions or workarounds for identified issues, and when necessary, pinpoint specific, reproducible problems within connected products.
  • Continuously build and expand product knowledge through real-world usage scenarios, customer project interactions, and consulting partner collaborations.
  • Provide support for technical inquiries and assist in formulating responses to complex questions.
  • Create and maintain comprehensive documentation and detailed reports for transparent task follow-ups and traceability using collaboration tools.
  • Demonstrate exceptional communication skills to proactively engage with stakeholders and keep them informed of progress and resolutions.
  • Contribute to the design of a learning curriculum to onboard new team members efficiently.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Strong technical expertise in relational databases, SQL, and data transformation/modeling flows.
  • Proficient in using Microsoft Office Suite, project management tools, and collaboration software.
  • Fluent in English, with outstanding verbal and written communication skills.
  • Demonstrated ability to learn quickly and work independently with minimal supervision.
  • Exceptional organizational skills and a structured approach to problem-solving.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Excellent communication and teamwork skills.

Preferred Qualifications:

  • Prior experience in Quality Assurance or Technical Support roles, with a focus on complex cloud solutions.
  • Knowledge of business processes in finance, planning, accounting, budgeting, and consolidation solutions.
  • A proactive mindset and the ability to communicate effectively across different teams and stakeholders.
  • Experience with technical support or customer-facing roles.
  • Willingness to join calls during late office hours to overlap with international teams.
  • Familiarity with cloud security standards.

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