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Customer Success Associate

1 month ago

Banga Rural, India Leadrat Full time
Job Title: Customer Success Associate

At Leadrat, we are seeking a highly motivated and results-driven Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our product.

Key Responsibilities:
  • Work closely with our customer success managers to develop and implement customized success plans for our customers.
  • Provide exceptional customer support and guidance to ensure seamless onboarding and adoption of our product.
  • Identify and resolve customer challenges and pain points through proactive communication and issue resolution.
  • Collaborate with our product team to gather feedback and insights from customers to inform product development and improvement.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and retention.
Requirements:
  • 2+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer growth and retention.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive team environment.
  • Access to cutting-edge technology and tools.