Customer Experience Ambassador

2 weeks ago

Nashik, Maharashtra, India beBeeCandidateSupport Full time ₹ 21,60,000 - ₹ 43,50,000
Job Role: Candidate Support Intern

This role is a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

  • Key Responsibilities:
  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Required Skills and Qualifications
  • Essential Skills:
  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
Benefits

Our company offers a range of benefits to support your personal and professional growth. These include:

  • Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free tele doctor consultations with 15 different specialities for you and your family members including Mental Health.
  • Learning & development budget (up to ₹21,000).
  • Work from anywhere effortlessly with our remote setup perk: ₹10,000. Decide how you want to use this. Yours to keep.
  • Work from anywhere - no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city.
  • Earn EngageWith points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions.

As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals who are passionate about delivering exceptional results.

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