Customer Experience Strategist

2 weeks ago

Nashik, Maharashtra, India beBeeInsight Full time ₹ 8,00,000 - ₹ 15,00,000

At the heart of every successful organization lies a deep understanding of its customers. This is where you come in – as a customer insights professional, your role will be pivotal in shaping our business strategies to better meet their needs.

You will work closely with cross-functional teams to gather and analyze data, identifying patterns and opportunities that can drive growth and improvement. Your findings will inform key business decisions, ensuring we stay ahead of the curve and continue to deliver exceptional customer experiences.

As a member of our team, you will have the opportunity to:

  • Prepare and maintain reports to track performance trends, providing actionable insights to internal stakeholders.
  • Engage with customers directly through calls, capturing feedback and understanding their pain points.
  • Collaborate with data analysts to ensure data accuracy and consistency.

We are looking for a detail-oriented, analytical professional who brings both data skills and empathy to the table. Specifically:

  • 6 months of experience in MIS or Data Analysis.
  • A strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with the ability to connect empathetically with customers.

Our ideal candidate is a strategic thinker with excellent interpersonal skills, able to build rapport with customers and colleagues alike. If you're passionate about driving business growth through customer insights, we'd love to hear from you.

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