Customer Experience Development Opportunity

5 days ago

Panipat, Haryana, India beBeeCustomer Full time ₹ 90,000 - ₹ 1,20,000
Job Title: Customer Experience Development Opportunity
Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Development opportunity. As a key member of our customer success and experience management team, you will play a vital role in supporting our customer engagement and retention strategies.
Key Responsibilities:
  • Assist in handling customer inquiries via email, chat, or phone to ensure seamless and empathetic interactions.
  • Support the customer success team in onboarding new customers to ensure smooth integration and adoption.
  • Collect, track, and analyze customer feedback to identify patterns and improvement areas.
  • Create and update FAQs, help guides, and knowledge base materials to enhance customer self-service capabilities.
  • Assist in monitoring customer satisfaction metrics (e.g., NPS, CSAT) to measure the effectiveness of customer experience initiatives.
  • Collaborate with cross-functional teams to resolve customer concerns and provide timely solutions.

Requirements:
  • Pursuing or completed a degree in Business, Psychology, Communication, or related fields.
  • Strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Empathy, patience, and problem-solving ability to handle complex customer issues.
  • Comfortable using digital tools, CRM, spreadsheets, support ticket systems, and other software applications.
  • Proactive, detail-oriented, and eager to learn with a strong desire for professional growth and development.

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