Chief Revenue Cycle Officer

1 week ago

Salem, Tamil Nadu, India beBeeDirector Full time ₹ 1,25,00,000 - ₹ 2,55,00,000
Job Overview

The Director of Revenue Cycle Management will spearhead strategic leadership and operational oversight for offshore billing operations, ensuring end-to-end revenue cycle performance for healthcare clients.

Key Responsibilities:
  • Strategic Leadership:
    • Define and execute a vision for RCM operations in alignment with company growth and client expectations.
    • Develop policies, standard operating procedures (SOPs), and workflows that optimize revenue cycle performance across specialties.
    • Partner with leadership to ensure client needs, compliance standards, and performance goals are consistently met.
  • Operational Management:
    • Oversee daily operations of the billing team, including charge entry, payment posting, accounts receivable calling, denial management, credentialing, and reporting.
    • Implement audit and quality assurance frameworks to monitor accuracy, timeliness, and compliance.
    • Standardize reporting cadence: daily, weekly, and monthly dashboards for accounts receivable, denials, collections, and payer trends.
    • Ensure smooth onboarding of new clients and practices into billing workflows.
  • People Leadership:
    • Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
    • Build a performance-driven culture with clear key performance indicators (KPIs), evaluation frameworks, and feedback mechanisms.
    • Drive recruitment, training, and upskilling initiatives to maintain high-quality output.
  • Client & Stakeholder Engagement:
    • Act as a bridge between leadership and offshore teams to ensure clear communication and alignment.
    • Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
    • Proactively identify client risks and recommend process improvements.
  • Compliance & Process Improvement:
    • Ensure adherence to healthcare billing regulations, HIPAA compliance, and payer-specific requirements.
    • Monitor payer changes, industry trends, and regulatory updates to update internal SOPs.
    • Leverage technology and automation tools to drive efficiency.

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