Senior Network Operations Specialist

1 week ago


Alleppey, Kerala, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 12,00,000

About the Role:

We are seeking a highly skilled Network Engineer L1 to join our team. This role involves monitoring and reporting network device alerts, working on raised tickets, and handling fault management with service providers.

Responsibilities

a) Monitor network devices for potential issues and report any alerts in a timely manner.

b) Identify faults and assign severity levels accordingly.

c) Troubleshoot problems using established procedures and ensure timely closure of tickets.

d) Coordinate with L2 engineers for issue resolution and change management.

e) Perform routine network-related changes on devices as per defined SOP.

f) Prepare and maintain various reports including branch down call reports and bandwidth utilization reports.

g) Oversee and manage the Bank's network infrastructure.

h) Provide escalation support for L1 engineers and escalate issues to L2/L3 engineers when necessary.

i) Receive calls from branches, raise new tickets if required, and share the ticket number.

j) Add new network devices to the network and record them in the asset management system.

k) Follow up with engineers at zonal offices/field teams to restore network uptime.

l) Process RMA replacements efficiently.



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