Facilities Operations Coordinator

2 days ago


Delhi, Delhi, India Gera Developments Full time

Gera Developments Pvt Ltd is a premier real estate developer with over 50 years of expertise, boasting 62 successful projects and approximately 9 million sq. ft. under development.

We have earned the trust of 10,000+ customers by delivering exceptional experiences anchored in our core values of trust, quality, customer-first, and innovation.

Our philosophy of 'Let's Outdo' drives us to strive for excellence, aiming to surpass our customers' expectations.

We have expanded our footprint across Pune, Goa, and Bengaluru, and have also ventured into the international market with projects in California and San Francisco, USA.

Gera Developments Pvt Ltd has been recognized as the only developer to be ranked in the top 10 Mid-size Organizations six times in a row by Great Places to Work.

In 2023-24, we proudly ranked #9 in Best Mid-size Workplaces in India and #60 in Best Mid-size Workplaces in Asia.

This year, we are the only developer amongst the top 50 Best Mid-size Workplaces, 2024, along with being honoured for Building a Culture of Innovation.

We care about our team and invest in their success, cultivating a culture of innovation, inclusiveness, high growth, and rewards.

A Career with Us Means:

  • Freedom to Innovate: We encourage you to bring your creative ideas to the table
  • Risk-Taking and Learning: Embrace risks, learn from failures, and develop new skills
  • Opportunities for Entrepreneurship: Countless opportunities to showcase the entrepreneur in you

We are looking for aspiring candidates as Facility Management Coordinators for our projects in Pune East & West.

The estimated salary for this role is ₹40,000 - ₹60,000 per month, depending on experience.

Key Responsibilities include:

Job Purpose
  • Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution
  • Arrange customer appointments for issue resolution
  • Process and track all CAM-related expenses across project sites
  • Escalation management for CAM/WAP queries
  • Document maintenance and hygiene
Roles & Responsibilities
  • Process bills and ensure timely monthly reconciliations
  • Coordinate with teams for timely and qualitative closure of customer issues
  • Track expenses by project, prepare maintainance budgets, and monitor budget vs. actuals
  • Prepare and document consumables and consumption details monthly
  • Maintain all documentation and ensure audit compliance
  • Prepare and maintain all systems AMCs, warranties, and condominium handover folders
  • Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation
  • Prepare PM work schedules and ensure follow-through for all relevant sites
  • Distribute customer complaints to frontend personnel and ensure resolution within TAT
  • Arrange customer availability and support frontend personnel in attending to complaints
  • Handle all customer correspondence and provide timely updates
  • Track project learnings and submit reports to HOD for analysis
  • Take on additional tasks and learning opportunities as assigned by the HOD

Required Skills and Qualifications:

  • DEE or BE Electrical
  • High integrity, commitment, and honesty
  • Excellent communication skills and tech-savvy
  • Analytical mindset to generate insights from reports
  • Strong adherence to processes and systems

Competencies Required:

  • Result Orientation
  • Efficiency Orientation
  • Customer Focus
  • Team Working
  • Integrity


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