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Trip Leader Training Coordinator
2 weeks ago
We are expanding our team and looking for a key professional to lead our South India & Sri Lanka programs.
Job Overview:- As a Program Manager, you will be responsible for hiring, training, and driving the performance of trip leaders who lead senior Americans on our land tours in South India and Sri Lanka.
- Hire and train trip leaders based on their cultural fit with our company values (skills and experience are secondary).
- Develop hiring and training plans to ensure all departures have high-performing trip leaders.
- Lead trip leader meetings and training sessions in an office environment and on-road trip simulations.
- Develop individual training plans for newly hired trip leaders.
- Drive achievement of regional excellence goals through live coaching, ride-alongs, and annual trainings.
- Assign trip leaders based on past performance and company needs.
- Interact regularly with travelers on-site and provide 24/7 emergency support for all trip leaders.
- Manage administrative duties while on the road and in the office.
- 3+ years' experience in hiring, training, coaching, and managing individual and team performances (travel sector is an advantage).
- A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
- Knowledge of South India and Sri Lanka.
- Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
- General administrative skills including working knowledge with databases and Microsoft Office - Word & Excel.
- Ability to travel up to 50% of the time.
- Excellent verbal and written command of the English language.
This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our South India & Sri Lanka programs.
