Automotive Parts Sales and Service Advisor

6 days ago

thrissur, India beBeeCustomerService Full time

Customer Service Role OverviewThe Customer Service Representative position is a dynamic opportunity for individuals who excel in delivering exceptional customer experiences.Daily customer interactions will be managed through shared mailboxes, ensuring timely responses to requests and concerns.Fostering strong relationships with customers is crucial; this involves addressing complaints promptly and providing tailored solutions that meet their needs.Sales performance and product knowledge are essential components of the role, as representatives will engage with customers to identify and meet their demands.Maintaining accurate records of customer interactions is vital for tracking progress and areas for improvement.Key Qualifications:Prior experience in customer-facing roles.In-depth knowledge of automotive repair and spare parts.Tech-savviness or background in engineering is beneficial.Excellent English proficiency.Able to multitask, prioritize tasks, and manage multiple responsibilities effectively.Job Responsibilities:Manage daily customer interactions via shared email platforms.Resolve customer complaints in a timely and satisfactory manner.Collaborate with customers to identify and meet their product requirements.Maintain detailed records of customer interactions and feedback.Benefits:Ongoing training and professional development opportunities.A supportive team environment fostering collaboration and growth.Opportunities for career advancement within the organization.Achieve Success in This Dynamic Customer-Facing Role

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