Works Manager

1 day ago

Thrissur, India SAI SERVICE PVT LTD, CHENGANNUR Full time

Company Overview Sai Service Pvt Ltd, Chengannur is a part of the Sai Service Group, the largest selling Maruti Suzuki dealership in India. With a significant presence across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala, the group is a leader in the automotive industry since its inception in 1985. Our comprehensive offerings range from car buying to after-sales services like repair, maintenance, and insurance. Explore more about us at our website . Job Overview We are seeking a dedicated Works Manager to join our team in Thrissur. This is a mid-level position requiring a full-time commitment. The ideal candidate should have 4 to 6 years of relevant work experience. As a Works Manager, you will oversee workshop operations and ensure exceptional service and quality. Your leadership will be instrumental in maintaining a high level of customer satisfaction. Qualifications and Skills Minimum of 4 years of experience in workshop management in the automotive industry. Proven expertise in team leadership to motivate and guide the team effectively (Mandatory skill). Strong understanding of quality assurance processes to maintain high service standards (Mandatory skill). Solid workshop operations management experience to optimize service efficiency (Mandatory skill). Proficient in inventory management to ensure the availability of required parts and tools. Excellent customer relationship management skills to enhance service satisfaction. Ability to analyze workshop performance metrics and implement improvements. Strong communication and problem-solving skills to handle customer inquiries and conflicts efficiently. Roles and Responsibilities Manage daily workshop operations to ensure efficiency and quality in services provided. Lead a team of technicians and service advisors, fostering a positive and productive work environment. Monitor and enforce quality assurance protocols to maintain service excellence. Ensure accurate inventory management, ordering parts and tools as needed to support operations. Enhance customer satisfaction by addressing queries and concerns with prompt and effective solutions. Oversee service scheduling to optimize workforce utilization and minimize downtime. Conduct regular performance reviews and provide training to the workshop team to meet business goals. Collaborate with other departments to improve overall branch performance and customer experience.

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