Works Manager

13 hours ago

Thrissur, Kerala, India Sai Service , Chengannur Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Overview

Sai Service Pvt Ltd, Chengannur is a part of the Sai Service Group, the largest selling Maruti Suzuki dealership in India. With a significant presence across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala, the group is a leader in the automotive industry since its inception in 1985. Our comprehensive offerings range from car buying to after-sales services like repair, maintenance, and insurance. Explore more about us at our website.

Job Overview

We are seeking a dedicated Works Manager to join our team in Thrissur. This is a mid-level position requiring a full-time commitment. The ideal candidate should have 4 to 6 years of relevant work experience. As a Works Manager, you will oversee workshop operations and ensure exceptional service and quality. Your leadership will be instrumental in maintaining a high level of customer satisfaction.

Qualifications and Skills

  • Minimum of 4 years of experience in workshop management in the automotive industry.
  • Proven expertise in team leadership to motivate and guide the team effectively (Mandatory skill).
  • Strong understanding of quality assurance processes to maintain high service standards (Mandatory skill).
  • Solid workshop operations management experience to optimize service efficiency (Mandatory skill).
  • Proficient in inventory management to ensure the availability of required parts and tools.
  • Excellent customer relationship management skills to enhance service satisfaction.
  • Ability to analyze workshop performance metrics and implement improvements.
  • Strong communication and problem-solving skills to handle customer inquiries and conflicts efficiently.

Roles and Responsibilities

  • Manage daily workshop operations to ensure efficiency and quality in services provided.
  • Lead a team of technicians and service advisors, fostering a positive and productive work environment.
  • Monitor and enforce quality assurance protocols to maintain service excellence.
  • Ensure accurate inventory management, ordering parts and tools as needed to support operations.
  • Enhance customer satisfaction by addressing queries and concerns with prompt and effective solutions.
  • Oversee service scheduling to optimize workforce utilization and minimize downtime.
  • Conduct regular performance reviews and provide training to the workshop team to meet business goals.
  • Collaborate with other departments to improve overall branch performance and customer experience.

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