Customer Experience Specialist

5 days ago


bikaner, India beBeeCustomer Full time

Job DescriptionFlowcall is seeking a skilled Customer Service Representative to join our team. This role involves troubleshooting product issues, configuring AI agents, and ensuring seamless customer service operations.You will be responsible for:Responding to client queries about product usage, features, and best practicesTroubleshooting issues clients face with AI agent performance and platform functionalityConfiguring and fine-tuning AI agents when they're not responding correctly or when clients escalateGuiding clients through setup, onboarding, and ongoing platform optimizationDocumenting common issues and contributing to help articles and internal knowledge basesCollaborating with the product and engineering teams to flag bugs and suggest improvementsRequired Skills and Qualifications1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsExperience with D2C brands customer service is a plusFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefitsBe part of a fast-growing AI startup at the intersection of AI and customer experienceOpportunity to grow as the company scalesCollaborative, no-hierarchy culture



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