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Guest Relations Executive

2 weeks ago


Pune, Maharashtra, India Cozmo Living Full time
Guest Relations Executive

Location: On-site | Viman Nagar, Pune

Company: Cozmo Living – Pune's Fastest Growing Luxury Coliving Brand

About Us:

At Cozmo Living, we're not just redefining coliving — we're reshaping how young India experiences community, comfort, and convenience. As Pune's fastest growing new-age hospitality company, we blend high-end living with vibrant community life for students and young professionals. Our flagship spaces in Viman Nagar are where curated luxury meets a modern, tech-enabled lifestyle.

Role Overview:

As a Guest Relations Executive, you're not just a face at the front desk — you're the heartbeat of the Cozmo experience. You'll be the first impression, the friendly fixer, the calm in the chaos, and the go-to person for our residents. Whether it's handling a late-night check-in or making sure a resident's birthday doesn't go unnoticed — your job is to make every guest feel like they belong.

What You'll Do:

  • Deliver outstanding service that makes every guest feel like a VIP (or at least a Very Important Cozmonaut)
  • Manage day-to-day front desk operations with professionalism and poise
  • Build strong relationships with residents and guests — be their local go-to
  • Handle resident concerns with empathy, urgency, and a solutions-first mindset
  • Coordinate with internal teams to ensure smooth operations and a seamless resident experience
  • Keep a pulse on guest feedback and work proactively to elevate service standards
  • Maintain accurate records, reports, and front office documentation

You're a Great Fit If You:

  • Have 1-3 years of experience in hospitality, front office, or guest relations (student housing experience = bonus points)
  • Love working with people and have the interpersonal skills to match
  • Are calm under pressure and thrive in fast-paced, multitasking environments
  • Are a master communicator — whether it's face-to-face, on the phone, or over email
  • Know your way around MS Office and basic office tech
  • Believe hospitality should be warm, personal, and a little bit fun
  • Hold a degree in Hospitality, Business Administration, or a related field

Why Cozmo Living?

Because we're not like other coliving operators — and we don't want to be. We're building a future-forward, people-first brand that prioritizes community, comfort, and customer obsession. If you're ready to be part of a team that's changing the game in youth living — let's talk.