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Guest Relations Executive

1 month ago

Pune, Maharashtra, India Gera Developments Full time

About us:

Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of 'Let's Outdo' we strive for excellence and aim to not just meet the expectations of our customers but to surpass them.

After 5 decades of unwavering commitment towards putting customers first our footprint spans Pune, Goa, and Bengaluru. We have also entered the international market with projects in California, San Francisco, USA, thus creating a global presence.

Gera Developments Pvt Ltd is the only Developer to be in the top 10 Mid-size Organizations 6 times in a row in the Great Places to work Mid-Size Companies. Year 2023-24 has been remarkable for us as we rank at #9 in Best Mid-size workplaces, India and at 60th in Best Mid-size workplaces, Asia, along with being recognized for Building a Culture of Innovation by all, Best Workplaces for Millennials, Best Workplaces for Woman, which is a testimony to our people practices.

How did we get this far?

We cheer for our outdoers. We care about them. And we invest in them. We root for them to succeed. We actively create a culture of innovation, inclusiveness, high growth, and rewards to inspire in our employees the ability to challenge themselves. To become their own competition and meet not just their professional goals but also their goals of self-development.

What does a career with us mean?

  • Freedom to innovate.
  • Take risks, learn from the failures & cultivate new skills.
  • Countless opportunities to show case entrepreneur in everyone.

The kind of people the team needs:

  • Go-getters who aim big and achieve bigger results.
  • Out-of-the-box thinkers who think on their feet, always finding innovative solutions.
  • People of character, whose biggest asset is their integrity.
  • Master jugglers who can multitask like a pro without dropping a single ball.
  • Self-driven action enthusiasts who do not wait for a nudge to deep dive into a plan If that sounds like you and you have a love for 'Outdoing', this is the place to be

We are looking for a Guest Relation Executive for our projects in Pune East & West

Responsibilities -

  • Responsible for all operations of the front desk and guest services including petty expense management.
  • Responsible for recording the inquiries in Salesforce on a daily basis.
  • Provide quick response to the customers, record enquiry details and feedback form. Check their desired requirements and assign a Sales Manager as per their source channel
  • Sending enquiry reports to the Sales Managers periodically.
  • Regular follow up, upkeep of the requirements of the sales office, site, and garden areas.
  • Ensure followup with concerned vendors or parties for the repairs and maintenance of site sales office, ensuring closures.
  • Manages the company's lobby area. Greets and directs all visitors, customers, vendors, etc. Especially tending to the customers both existing and new.
  • Handles all incoming sales phone calls and diverts further to the Sales Managers.
  • Must be a good organizer and communicator and must have pleasant disposition and friendly personality.
  • Multitasking time-management skills are essential.
  • Familiarize with Front Office policies and procedures.
  • Receive inbound calls and visitors. Give brief project information and handout collateral to prospects.

Personality Dimensions:

  • Multi-tasking with high levels of tenacity
  • Good interpersonal skills
  • Proactive & Self driven
  • Result Oriented

Candidates from hospitality or aviation may apply.

If you love 'OUTDOING', this is the place to be