Guest Liaison Officer
2 weeks ago
\Job Title Guest Relation Executive Location Pune Experience < 1 year\\
Key Responsibilities:
\- \
- Greet guests warmly, assist them with placing orders and explain menu items.\
- Coordinate orders to ensure accuracy, handle special requests and follow up for quick service.\
- Address guest inquiries, handle complaints professionally and resolve issues promptly to enhance overall guest experience.\
- Manage customer complaints efficiently, offering solutions and escalating major issues when necessary.\
- Monitor the restaurant's cleanliness and maintain a neat environment for guests.\
- Collect feedback from guests and pass on suggestions or concerns to management for service improvements.\
- Proactively handle service delays or mistakes by offering compensation where necessary to ensure guest satisfaction.\\
Required Skills:
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- Excellent communication skills in English and Hindi.\
- Ability to handle pressure in a fast-paced QSR environment.\
- Problem-solving and multitasking skills.\
- Familiarity with POS systems and basic hygiene standards.\
- Customer-centric mindset and attention to detail.\\
Qualifications:
\- \
- High school diploma or higher education in Hospitality or Customer Service preferred.\
- Experience in customer service or a similar role in QSR is an advantage.\
- Fluent in English and local language(s).\
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