Guest Liaison Officer

2 weeks ago


Pune, Maharashtra, India beBeeGuestRelation Full time

\Job Title Guest Relation Executive Location Pune Experience < 1 year\\

\

Key Responsibilities:

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  • \
  • Greet guests warmly, assist them with placing orders and explain menu items.\
  • Coordinate orders to ensure accuracy, handle special requests and follow up for quick service.\
  • Address guest inquiries, handle complaints professionally and resolve issues promptly to enhance overall guest experience.\
  • Manage customer complaints efficiently, offering solutions and escalating major issues when necessary.\
  • Monitor the restaurant's cleanliness and maintain a neat environment for guests.\
  • Collect feedback from guests and pass on suggestions or concerns to management for service improvements.\
  • Proactively handle service delays or mistakes by offering compensation where necessary to ensure guest satisfaction.\\

Required Skills:

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  • \
  • Excellent communication skills in English and Hindi.\
  • Ability to handle pressure in a fast-paced QSR environment.\
  • Problem-solving and multitasking skills.\
  • Familiarity with POS systems and basic hygiene standards.\
  • Customer-centric mindset and attention to detail.\\

Qualifications:

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  • \
  • High school diploma or higher education in Hospitality or Customer Service preferred.\
  • Experience in customer service or a similar role in QSR is an advantage.\
  • Fluent in English and local language(s).\


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