Soft Skills
1 day ago
About PlumPlum is on a mission to transform employee health insurance and benefits in India. We provide modern, transparent, and hassle-free healthcare experiences backed by cutting-edge technology and empathetic customer support. To support our fast-growing customer base, we are looking for a dynamic Process & Customer Service Trainer who can build strong training programs, empower teams, and elevate service standards.About the roleAs a Process & Customer Service Trainer, you will be responsible for designing, delivering, and monitoring training programs that ensure our customer service and operations teams are well-equipped to handle queries, resolve issues, and provide a world-class experience to our customers. You will collaborate with stakeholders across Customer Experience, Operations, and Quality to create consistent, effective, and scalable learning solutions.Role ResponsibilitiesDesign and deliver onboarding and ongoing training for customer service executives, operations, and support staff.Develop training content, SOPs, and job aids to ensure process consistency.Conduct refresher sessions on product updates, process changes, and soft skills.Partner with Quality & Process Excellence teams to identify skill gaps and create targeted training interventions.Monitor effectiveness of training through assessments, feedback, and performance metrics.Drive customer-first mindset through workshops on empathy, communication, and problem-solving.Maintain a repository of training documents, playbooks, and process manuals.Support the launch of new products, tools, or processes by creating training modules.Act as a bridge between product, operations, and customer support teams to ensure smooth knowledge transfer.Role Requirements3–6 years of experience in training, preferably in customer service, insurance, healthcare, or SaaS/startups.Strong knowledge of customer support processes, quality standards, and performance metrics.Excellent communication and facilitation skills (English, Hindi; regional languages a plus).Experience in creating training content, e-learning modules, or knowledge bases.Ability to work in a fast-paced, dynamic environment with multiple stakeholders.Strong analytical skills to evaluate training impact and link to performance outcomes.Passion for customer experience and process excellence.What We OfferOpportunity to shape the customer service culture of a rapidly growing health-tech startup.Work with a young, passionate, and mission-driven team.Competitive compensation and benefits package.A culture of learning, ownership, and innovation.
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Soft Skills Trainer
3 weeks ago
bangalore, India Plum Full timeAbout Plum Plum is on a mission to transform employee health insurance and benefits in India. We provide modern, transparent, and hassle-free healthcare experiences backed by cutting-edge technology and empathetic customer support. To support our fast-growing customer base, we are looking for a dynamic Process & Customer Service Trainer who can build strong...
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Process and Soft Skill Trainer
2 weeks ago
bangalore, India Restroworks Full timeAbout the RoleThe Trainer – COE at Restroworks plays a pivotal role in driving learning, capabilitybuilding, and operational excellence across multiple teams. The trainer ensures thatemployees—both new hires and existing team members—possess the productknowledge, communication proficiency, and process understanding needed to deliverexceptional customer...
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English & Soft Skill Trainer
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bangalore, India NIIT Foundation Full timeResponsibilities:Prepare sessions based on training guidelines and program materials.Conduct classes according to the schedule and methodology.Ensure student attendance and active participation in sessions.Provide counselling to students as needed to support job placements.Maintain progress reports, handle internal MIS (Encore), and manage day-to-day...
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Facility Executive Soft Services
5 days ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Employability Skills Trainer
3 weeks ago
bangalore, India Dr Reddy's Foundation Full timeAbout DRF Dr. Reddy’s Foundation (DRF) is a not-for-profit organization, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, health, livelihood, and climate action outcomes. About the Program GROW is our skill development initiative for young Indians from...
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Employability Skills Trainer
1 day ago
bangalore, India Dr Reddy's Foundation Full timeAbout DRFDr. Reddy’s Foundation (DRF) is a not-for-profit organization, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, health, livelihood, and climate action outcomes.About the ProgramGROW is our skill development initiative for young Indians from low-income...
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Employability Skills Trainer
1 day ago
bangalore, India Dr Reddy's Foundation Full timeAbout DRF Dr. Reddy's Foundation (DRF) is a not-for-profit organization, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, health, livelihood, and climate action outcomes. About the Program GROW is our skill development initiative for young Indians from...
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FE Soft Services
2 weeks ago
bangalore, India JLL Full timeJLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...
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Linux System Administrator
7 days ago
Bangalore, India Skills Agency Full timeAbout Skills Outsource Think Pvt. Ltd.: Skills Outsource Think Pvt. Ltd. specializes as a technology partner in software development and IT consulting services across various domains. We collaborate with international clients, primarily in Europe, offering outsourcing and offshoring solutions tailored to their needs. Job Summary: We are seeking a skilled and...
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Assistant Facilities Manager – Soft Services
2 weeks ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
