FE Soft Services

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Looking for a Experienced Soft Service Executive.Duties & responsibilitiesBe accessible for escalation of all FM related issuesOversee the Helpdesk Service request of Customers are attended.Provide management advice to Helpdesk operators for escalated issuesEnsure immediate response to Priority CallsEnsure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduledOversee the Mailroom process and action escalations to the user satisfaction levels.Provide management advice to mail room executives for escalated issuesOversee the Front Office function and guide the team member on the deliverablesEnsure visitors are promptly attended by the Front Office Executives (FOE)Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeepEnsure the FOE has placed newspaper and magazines in the reception area as necessaryOversee the Housekeeping Services are on satisfactory levels and as per standards set.Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the dayInspect the turn out and attendance of the staffMeet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaintsOversee the upkeep of indoor plants and take necessary action if requiredOversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actionsCommunicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actionsPrepare weekly shift rosters for HK Services with the help of Facility Manager.Ensure the rosters are briefed well to the team to make them understand the deliverables.Process vendors' bills pertain to Location and consolidate on standard JLL template for submission to FMCoordinate all the FM supplies required for the location with the central resourceEnsure timely availability of all FM related supplies at the siteAdhere to the reporting procedures as per JLL standards and requirementsFollow the Standard process for managing all FM requirements at the location.Ensure vendor compliance audit done at the location through JLL audit team and records maintainedPerformance objectives and Key Performance MeasuresManage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables.Provide all administrative support to the Facilities Management team atTo ensure timely and accurate completion of FM reports pertaining to soft servicesRegisters for HousekeepingLog Book of the Events recordedShift Rosters of the vendor teamManagement New initiatives for the locationManagement Savings initiatives proposed for the locationClient SatisfactionClosure of helpdesk complaintsDaily, weekly and monthly reportsVendor staff attendance checks and validationStatutory audit coordinationKey skillsScheduling of activities with coordination with all stake holdersGood Communication and structural approach with analysisTeam player and should drive ground level staff to desired outputEmployee specificationGraduation / Hotel ManagementExperience in managing soft services, Helpdesk Operations, Client VisitsReports , Monthly Trackers , MMR , SLA , Vendor CoordinationIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.