Storekaro.com® | Customer Success Manager | pune

4 weeks ago

pune, India Storekaro.com® Full time

Company Description

Storekaro.com® offers self storage, mail storage, warehousing, and logistics services for businesses and individuals in Pune. With a variety of flexible storage options and easy payment methods, Storekaro.com® aims to provide a cost-effective and convenient storage solution. The company's facilities are safe, clean, and accessible, ensuring customer satisfaction and peace of mind.


Role Description

This is a full-time on-site role for a Customer Success Manager at Storekaro.com® in Pune. The role includes:

  • Managing and retaining relationships with new and existing customers
  • Researching the storage and warehousing requirements of customers and make effective decisions for effective usage of space.
  • Maintain synergy with Logistics and Operations Team to ensure a synchronized and harmonized work environment
  • Understands customer expectations and particulars of job assignments and communicates effectively to Operations Team performing the work
  • Provides accurate, valid and complete information to the customers about our services
  • Understands customers’ requirement and provide suitable storage & moving solutions
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Keeping records of customer interactions, transactions (invoices, payments, receipts), comments and complaints
  • Processing orders, forms, applications, and requests


Qualifications

  • MBA/PGDBM/Post Graduate preferred
  • Customer Satisfaction and Customer Service skills
  • Analytical Skills for interpreting customer feedback and data
  • Relationship Building to foster strong connections with customers
  • Experience in Customer Retention strategies
  • Strong communication and interpersonal skills
  • Ability to problem solve and prioritize tasks effectively
  • Previous experience in customer service or related field

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