Advanced Technical Customer Advocate

1 week ago

kakinada, India beBeeCustomer Full time

Customer Support ExcellenceWe seek a seasoned customer champion to spearhead process improvement and drive impact across product and operations teams. As a key member of our Enterprise Support team, you will focus on delivering exceptional support and product expertise to large customers.Key responsibilities include:Root cause analysis, debugging, and troubleshooting of Atlassian products for complex customer issues.Participating in customer-facing calls to communicate progress updates, action plans, and resolution details.Collaborating with global team members to drive ticket resolution and knowledge sharing.Requirements:Minimum 8 years of experience in software services, system administration, and technical support for large end-user communities.Proven expertise in multiple Atlassian products, including operating systems (Linux, OS X, Windows).Ability to communicate technical details to executive-level customers and provide coaching on soft skills and behavioral interviews.Experience with networks, technologies (proxies, load balancers, LDAP), and application server technologies (Tomcat, Apache, WebSphere).Strong escalation handling and problem-solving skills, with a track record of driving complex tickets to resolution.Experience working with enterprise customers and driving long-running tickets to resolution.

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    kakinada, India beBeeCustomer Full time

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    kakinada, India beBeeCustomer Full time

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    kakinada, India beBeeCustomerSupport Full time

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