Advanced Technical Services Professional

6 days ago

bareilly, India beBeeSenior Full time

About the Role We're seeking a seasoned Senior Application Support Engineer to join our product engineering team. As a key member of our high-performing team, you will play a pivotal role in delivering excellent and highly available service delivery for over 85,000 Australian businesses. Your primary responsibility will be to deliver projects that improve the service delivery of our Application Support team. You will be a leading member of the team that shapes and owns Zeller's commitment to excellent and highly available service delivery. As a senior member of our small team, you will be principally involved in hands-on service delivery, but also contribute to triage, investigation, and resolution of complex technical issues. You will own and orchestrate the pace of resolution and communicate well-thought-out and reliable direction. You will be an expert in the products and workflows you support and promote and share that knowledge to our partner teams. Using your technical expertise, you will participate in application monitoring using logs, data stores, internal tools, and dashboards. Additionally, you will be part of our incident response team, responding to alerts and bearing some on-call responsibilities. You will have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment. To succeed in this role, you will require a strong technical background with excellent troubleshooting, analytical, and data skills. This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (datadog or similar). You will also need excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer-facing teams. Demonstrated experience participating in change management and incident response processes is essential. Familiarity with Hubspot and Jira is appreciated, as well as experience with payment services integrating with third-party partners.

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