Advanced Technical Product Specialist

2 days ago

bareilly, India beBeeCustomer Full time

Job DescriptionWorking at a company like ours comes with many perks and benefits, but the key to success lies in our people – and how we support each other.We're looking for someone who can drive agreement and improvement across product and operations teams. You'll focus on improving broader customer experience and having a visible global impact on process, product and team.As part of our Enterprise Support team, you will work with other team members globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.ResponsibilitiesProvide advanced support and product expertise to our largest customersBe a lead level III support engineer working on important customer accountsParticipate in customer-facing calls communicating progress updates, action plans, and resolution detailsRequired Skills and QualificationsOur ideal candidate has:8+ years of experience in software services and system administration for a large end-user communityExperience with operating systems (e.g. Linux, OS X, and Windows)Subject Matter Expertise in multiple productsExcellent communication skills, with ability to communicate complex technical details at an executive levelStrong problem-solving skills, with ability to debug and troubleshoot complex issuesBenefitsAt our company, we offer a wide range of perks and benefits designed to support your well-being and help you engage with your local community.Our offerings include health and wellbeing resources, paid volunteer days, and so much more.Why Work With Us?We believe that everyone deserves the opportunity to unleash their potential and make a meaningful contribution to society.That's why we're committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.

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