Technical Support Specialist

2 weeks ago


bareilly, India beBeeSupport Full time

**Job Summary:**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to users via phone, email, chat, or ticketing system as first response.Key responsibilities include:Supervise monitoring tools and diagnose incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.What We Offer:Opportunity to work with a dynamic team.Chance to contribute to the growth and success of our organization.



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