Senior Tech Support Specialist

2 weeks ago


bareilly, India beBeeTechnical Full time

Job OverviewWe are seeking an experienced Tech Support Specialist to join our team. As a senior technical support engineer, you will be responsible for providing advanced product expertise and top-notch support to our largest customers.This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with other teams globally.Lead technical support for important customer accountsProvide expert advice on Atlassian products and servicesParticipate in customer-facing calls to discuss progress updates, action plans, and resolution detailsAbout the RoleAs a senior technical support engineer, you will be part of a growing team of specialists focused on improving our support capabilities, capacity, and quality for our largest customers.8+ years of experience in software support, system administration, and technical leadershipExpertise in multiple Atlassian products, including Synchrony, AWS, and AzureAbility to communicate complex technical information to executive-level customersSkill in troubleshooting, debugging, and root cause analysisBenefits and PerksWe offer a comprehensive package of benefits and perks designed to support your well-being and career growth. These include health and wellbeing resources, paid volunteer days, and more. Visit our website to learn more about our offerings.



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