IT Service Management Professional

1 week ago

bareilly, India beBeeService Full time

Transform your career in a dynamic work environment where autonomy meets expert guidance.IT Service Management ExpertWe're seeking an experienced ITSM professional to lead our IT Service Management function. This role requires strategic thinking, technical expertise, and strong leadership skills to drive transformational change and innovation.Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery and drive operational efficiency.Lead a team of professionals, ensuring alignment with organizational goals and priorities.Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance and drive continuous service improvement initiatives.Collaborate with IT leadership, stakeholders, and business units to understand service requirements and align ITSM activities with business objectives.As a key member of our Managed Services team, you'll focus on constant training and development of operations teams, contributing to the growth of Governance Services IP, and leading best sharing practices within the organization.Required Skills:Leadership: Strong leadership skills to drive transformational change and innovation.Tech Expertise: Technical expertise to develop and execute strategies, policies, and procedures.Communication: Excellent communication skills to collaborate with IT leadership, stakeholders, and business units.Problem Solving: Ability to analyze complex problems and develop effective solutions.Benefits:We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a collaborative team.Others:Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

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