Vacation Rental Guest Experience Specialist

2 weeks ago

vadodara, India beBeeReservation Full time

Job Title: Reservations AgentWe're seeking a highly skilled Reservationist with exceptional spoken English and strong US accent familiarity to support a leading short-term vacation rental company.This remote position demands outstanding communication skills and a commitment to delivering superior guest experiences.Process refund requests and resolve billing discrepancies according to established company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy and professionalism.Provide personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to streamline reservation processes and improve the guest experience.Ensure full compliance with company guidelines and procedures.Perform additional related duties as required.Key Competencies:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and customer-centric approach.Experience using reservation software and property management system tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.

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