Care Operations Manager

6 days ago

varanasi, India beBeeCustomerCentric Full time

We're seeking an experienced Care Operations Manager to lead our end-to-end customer experience operations for a fast-growing D2C apparel brand. The ideal candidate will have a proven track record of managing omnichannel support teams and driving customer retention and loyalty.The successful candidate will be responsible for leading the customer care team across email, chat, phone and social media, as well as managing pre-sales, post-sales, returns and escalations. They will also ensure service level agreements for response and resolution times, oversee social media/customer interactions and reviews, and improve processes to streamline support systems and update FAQs.To succeed in this role, you'll need a bachelor's degree in Business or a related field, 5-8 years of experience in customer service (D2C/e-commerce or Retail) and strong communication, leadership and analytical skills. You'll also need a customer-centric mindset, empathy and attention to detail.

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