Customer Experience Manager

1 day ago

new delhi, India beBeeCustomerSupport Full time

Customer Support Specialist RoleWe are seeking a highly skilled and proactive Customer Support Specialist to join our team. As a key member of our customer support function, you will play a crucial role in ensuring the highest level of customer satisfaction by promptly responding to customer queries via chat and resolving issues efficiently.Key Responsibilities:Respond to customer inquiries via chat and resolve issues promptly.Conduct onboarding calls to familiarize new customers with our platform.Build and maintain an extensive knowledge base, including quick replies, help center articles, FAQs, YouTube videos, and tutorials.Collaborate with the product and engineering teams to resolve technical issues and improve customer support processes.Identify recurring customer pain points and proactively suggest solutions or improvements.Requirements:Technical expertise with the ability to quickly adapt to new tools and technologies.Proactive learner who can figure things out independently.Strong written and verbal communication skills.Experience in customer support or a related role (freshers with the right mindset encouraged).Familiarity with eCommerce, SaaS, or AI tools is a plus.Organized, detail-oriented, and able to multitask effectively.About Us:We are a leading provider of innovative marketing solutions revolutionizing the way businesses interact with their customers. Our cutting-edge technology enables us to deliver exceptional customer experiences that drive business results.Why Join Us:As a Customer Support Specialist at our company, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be part of a dynamic and supportive environment that encourages growth and development.

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