Customer Experience Manager

4 hours ago

new delhi, India beBeeClientCoordinator Full time

About the RoleThe Client Coordinator will play a key role in managing end-to-end client communication and ensuring effective coordination between clients and our internal recruitment teams.This is an internal role based out of our New Delhi office, focused on supporting recruitment operations, managing client expectations, and ensuring timely delivery of mandates.Understanding of recruitment processes, especially tech hiring, will be an added advantage.Key Responsibilities:Serve as the primary liaison between clients and internal recruitment teams.Understand client hiring requirements, job specifications, and timelines.Coordinate with recruiters to ensure smooth execution of mandates and timely delivery of profiles.Maintain updated client data, mandate trackers, and progress reports.Schedule and manage client calls, requirement briefings, and feedback meetings.Ensure all client deliverables (profiles, reports, updates) meet quality standards.Handle escalations and provide quick resolutions to client concerns.Prepare weekly/monthly MIS, performance reports, and pipeline updates for clients.Build long-term client relationships and contribute to client satisfaction and retention.Identify opportunities for additional hiring support or expansion of services.Required Skills & QualificationsBachelor's degree in any field; specialization in HR is a plus.3-5 years of experience in client coordination, client servicing, or recruitment operations.Understanding of tech hiring, common IT roles (Java, Full Stack, DevOps, QA, Cloud, Data, etc.), and recruitment terminology.Excellent communication and interpersonal skills.Strong organizational, prioritization, and multitasking abilities.We offer a dynamic work environment that fosters growth and collaboration. As a valued member of our team, you will have the opportunity to develop your skills and expertise while contributing to the success of our organization.

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