Program Manager
4 days ago
Role Overview:We are looking for a passionate and process-driven CX Programme Manager who truly understands the depth and breadth of Customer Experience. The ideal candidate is expected to set up and optimize CX processes, identify improvement opportunities across all touchpoints, and work closely with stakeholders to build a customer-obsessed culture across the organization.This is not a people management role but a high-ownership execution and insights-driven role focused on solving key CX challenges and creating tangible business impact.Key Responsibilities:- Design and implement robust CX processes that enhance customer satisfaction and improve key metrics like: - Average Handling Time (AHT) - First Contact Resolution (FCR) - NPS / CSAT - Self-serve adoption - Own end-to-end journey analysis across touchpoints and recommend what can be done better to elevate customer experience. - Develop Business Requirement Documents (BRDs) and case studies to propose enhancements to Product and Tech teams. - Lead CX programs aimed at identifying gaps, reducing escalations, and improving turnaround time (TAT). - Perform deep dives into operational processes related to Returns, Replacements, and Cancellations to identify leakage and control points. - Act as the Voice of the Customer (VOC) and drive cross-functional improvements with Ops, Product, Tech, Logistics, and other key teams. - Bring in the right tools and automation solutions to empower internal CX teams and improve frontline effectiveness. - Generate insights, dashboards, and reports to help senior management take timely corrective actions. - Track the impact of implemented initiatives and continuously iterate for excellence.-What We’re Looking For:- 2–4 years of relevant experience in Customer Experience, Customer Success, or CX Analytics roles. - Strong understanding of CX frameworks, customer journey mapping, and service metrics. - Hands-on experience in designing or reengineering support processes. - Ability to write clear and structured BRDs with quantified impact. - Excellent data analysis skills – proficiency in Excel, Google Sheets, or BI tools. - A strong sense of extreme ownership, attention to detail, and ability to think from both customer and business lenses. - Great communication and collaboration skills to influence cross-functional stakeholders.
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Program Manager
4 days ago
New Delhi, India Infarsight Full timeAbout InfarsightInfarsight empowers enterprises to accelerate strategic transformation through automation, AI, and product innovation. Our platforms—Task Sight, Trip Sight, and Fleet Sight—simplify complex operations across Finance, HR, Supply Chain, and beyond. With scalable engineering and real-time analytics, we help organizations move faster,...
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program manager
5 days ago
New Delhi, India Talent Worx Full timeTalent Worx is a premier services & recruitment consulting firm dedicated to connecting skilled professionals with leading organizations. We are currently in search of a talented Program Manager to spearhead strategic programs and ensure alignment with our client’s business objectives. The ideal candidate will possess a deep understanding of program...
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Program Manager
4 days ago
New Delhi, India Allegis Global Solutions Full timeProgram Manager – Regional Program Office (Global/Regional Clients)About the Role:As a Program Manager, you will lead the Regional Program Office team to deliver exceptional service for global/regional clients. You’ll align operational functions with client objectives, manage performance metrics, and drive process improvements across the sourcing...
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Program Manager
4 weeks ago
New Delhi, India Angel and Genie Full timeRole: SOC Program ManagerLocation: BangaloreExperience: 12+ years of total semiconductor experience, including at least 5+ years managing SoC development programs(spec-to-silicon)Salary: Can be discussedKey ResponsibilitiesAs a SoC Program Manager, you will be responsible for driving the end-to-end execution of complex SoC development programs — from...
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Program Manager
1 week ago
New Delhi, India Persistent Systems Full timeAbout Position: We are hiring for Program Manager with hands-on experience in .net, react etc.,Role: Program Manager Location: All Persistent Locations Experience: 15 to 20 years Job Type: Full Time EmploymentWhat You'll Do:Objectives of this role Strategize, implement, and maintain program initiatives that adhere to organizational objectives Develop program...
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Program Manager
6 days ago
New Delhi, India Hind Rectifiers Ltd Full timeWe are seeking a highly motivated Program Manager to oversee complex engineering and operational initiatives, ensuring successful on time delivery of projects that align with business objectives. The Program Manager will act as the bridge between functional teams, stakeholders, and leadership, driving execution, innovation, and collaboration across major...
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Program Manager
4 days ago
New Delhi, India Hind Rectifiers Ltd Full timeWe are seeking a highly motivated Program Manager to oversee complex engineering and operational initiatives, ensuring successful on time delivery of projects that align with business objectives. The Program Manager will act as the bridge between functional teams, stakeholders, and leadership, driving execution, innovation, and collaboration across major...
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Program Manager
4 weeks ago
New Delhi, India ACL Digital Full timeACL Digital is Hiring.Looking for Program Managers / Project Managers with a strong developer background in telecom or networking domainsAt ACL Digital, we are looking for people with 12-17 years' experience and if you’ve transitioned from coding to managing projects and have experience with Agile/Scrum and PM tools, we’d love to connect!Please share...
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Program Manager
1 week ago
New Delhi, India Nextracker Inc. Full timeJob Description:Key skills: Stamping, NPI, Supply chain expOverall exp: 10yrsRelevant exp: 5+yrsBudget: 20LPAThe Assistant Manager, Program Management (NPI) position will be based in Hyderabad, India. In this position, you will report to the Manager, Program Management and will be responsible for facilitating Nextracker’s Product Development. He/she...
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Program Manager
4 days ago
New Delhi, India PW (PhysicsWallah) Full timeProgram Manager – Business Operations & Digital Marketing (Analytics Focus)Experience: 6–10 yearsDepartment: Strategy / Marketing / OperationsAbout the RoleWe’re looking for a Program Manager who thrives at the intersection of business operations, digital marketing, and analytics. You’ll lead cross-functional programs that enhance efficiency,...
