Customer Service Manager

1 day ago


dombivli, India beBeeLeadership Full time

Job OverviewThe ideal candidate will be a seasoned professional with strong leadership skills, capable of guiding the support team to deliver high-quality service.Manage complex client relationshipsLead by example and motivate the teamCollaborate closely with internal stakeholdersThis role requires exceptional problem-solving abilities, effective communication, and strategic thinking to handle escalations and maintain consistent service quality.A key requirement is a solid understanding of SQL, MS Office, Jira, and reporting in Excel/PowerPoint. Additionally, the ability to identify process gaps and implement improvements is crucial for success.Key Performance Indicators (KPIs) will focus on team performance, customer satisfaction, and service delivery efficiency.Responsibilities include managing client expectations, fostering a collaborative work environment, and driving business growth through strategic initiatives.Required Skills and Qualifications:Strong leadership and communication skillsProblem-solving and analytical abilitiesExcellent interpersonal and teamwork skillsProficiency in MS Office, Jira, and SQLAbility to adapt to changing priorities and deadlines



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