Remote Customer Service Specialist

7 days ago


dombivli, India beBeeCustomerService Full time

Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide exceptional customer service in a fast-paced environment.Key Responsibilities:Provide top-notch customer support via phone, email, and chat, demonstrating empathy and professionalism at all times.Resolve customer issues efficiently, adhering to company policies and guidelines while aiming for first-contact resolution.Maintain thorough knowledge of products or services to answer customer queries accurately and provide suitable recommendations.Accurately document customer interactions, transactions, and issues in the CRM system, ensuring comprehensive records of customer interactions.Required Skills and Qualifications:Customer Support, Customer Satisfaction, and Customer Experience expertise.Excellent problem-solving and analytical skills.Ability to multitask and prioritize workload effectively in a dynamic environment.Experience with CRM systems and contact center technologies.Strong verbal and written communication skills.Ability to work independently and remotely.Bachelor's degree or higher in a related field is preferred.Benefits:This role offers a quiet and well-lit work environment, flexible scheduling, and opportunities for professional growth and development.Schedule:Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts.Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts.



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