Learning and Development Professional

2 weeks ago


mumbai, India beBeeLuxuryService Full time

Lead Learning and Development SpecialistThe role of Lead Learning and Development Specialist is critical in ensuring that all retail teams deliver an elevated client experience. As part of our luxury fashion house, you will be responsible for leading the learning and development agenda to achieve this goal.Main Responsibilities:You will design and deliver comprehensive training programs for retail staff on product knowledge, visual merchandising, grooming, and luxury service etiquette.In addition, you will train teams on CRM, clienteling tools, after-sales service, and customer experience protocols.Evaluating in-store service quality through audits and mystery shopping feedback is another key aspect of this role.Required Skills and Qualifications:A Bachelor's degree in Fashion Management or a related field is essential for this position.5–8 years of experience in retail training, preferably in luxury fashion, is required.A strong understanding of luxury service standards and customer psychology is necessary for success in this role.


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