Customer Success Analyst
2 days ago
Job Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred) Location: Chennai – Pallikaranai Work Mode: On-site (Office) Number of Positions: 6 Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team. This role is ideal for recent graduates who are passionate about technology, customer engagement, and product innovation. You will act as a key bridge between customers, the product team, and engineering — ensuring smooth onboarding, successful adoption, and continuous improvement of our platform. Candidates with an interest or background in Education Technology (EdTech) will be given preference.Key ResponsibilitiesCustomer Success & SupportManage and deliver customer support services efficiently.Execute implementation and support activities in alignment with defined processes.Ensure timely milestone sign-offs and proper follow-up on invoicing schedules.Act as a liaison between customers, the Product team, and Engineering teams to ensure clear communication and effective resolution of issues.Ensure high levels of customer satisfaction through proactive problem-solving and engagement.Product Analysis & InsightsAnalyze product usage patterns, support tickets, and feedback using platforms such as Freshdesk, Redmine, or Jira.Identify product enhancement opportunities and report usability challenges.Translate customer feedback and needs into structured product requirements and user stories.Support product roadmap planning with insights and impact analysis.Participate in product testing, validation, and release readiness activities.Customer Journey OptimizationReview customer journeys regularly to identify friction points and suggest improvements.Collaborate with Customer Success Managers (CSMs) to ensure seamless onboarding, user training, and adoption.Contribute to customer engagement strategies that improve user retention and satisfaction.Key ExpectationsStrong communication skills — both written and verbal.Ability to manage customers professionally and empathetically at various levels.Analytical mindset with strong problem-solving and logical reasoning skills.A proactive, go-getter attitude focused on achieving customer success.Willingness to travel within India and internationally when required.Preferred QualificationsBachelor’s Degree in Engineering, Computer Science, Business, or related fields.Certification or project experience in Customer Success, Product Management, or Data Analytics is an added advantage.Interest or prior exposure to Education / EdTech industry.Why Join UsBe part of a fast-growing technology team transforming education through innovation.Opportunity to learn directly from senior Product and Customer Success leaders.Exposure to global clients and diverse technology environments.Growth-oriented work culture with continuous learning opportunities.
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Customer Success Manager
1 week ago
tamil nadu, India Crayon Data Full timeRole: Customer Success ManagerExperience: 5 to 7 yearsLocation: Chennai (40–50% travel to Riyadh)Role OverviewWe’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon’s AI agentic solutions translating business...
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Customer Success Manager
1 week ago
tamil nadu, India Crayon Data Full timeRole: Customer Success Manager Experience: 5 to 7 years Location: Chennai (40–50% travel to Riyadh) Role Overview We’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon’s AI agentic solutions translating business...
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Customer Success Manager
1 week ago
tamil nadu, India Crayon Data Full timeRole: Customer Success Manager Experience: 5 to 7 years Location: Chennai (40–50% travel to Riyadh) Role Overview We’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon’s AI agentic solutions translating business...
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Customer Success Executive
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