IT Systems Support Professional
1 day ago
Job DescriptionThe IT Service Management Specialist plays a pivotal role in ensuring seamless operation of our Keystone Technical Support Center and ticket management systems.They are responsible for providing Subject Matter Expert (SME) support for the ITSM ticketing system, managing ticket distribution to guarantee timely handling of client access management requests.This specialist will regularly collaborate with system stakeholders and cross-functional teams to facilitate smooth operations.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups.Offer technical support for the existing ServiceNow environments, applications, and modules.Required Skills and QualificationsTo excel in this position, you should possess:Strong technical knowledge of IT service management principles and practices.Familiarity with Service Now platform and its various features.Excellent problem-solving and analytical skills.Effective communication and collaboration skills.BenefitsWe offer a dynamic work environment that fosters growth and development. As an IT Service Management Specialist, you will have opportunities to:Contribute to the improvement of our technical support services.Collaborate with cross-functional teams to drive business outcomes.Pursue professional certifications and training.OthersThis is an exciting opportunity to join our team and make a meaningful impact. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
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PDI Support Professional
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