PDI Support Professional
2 days ago
Job OverviewWe are seeking a skilled professional to provide comprehensive support for PDI applications across multiple retail locations.The role involves troubleshooting application issues, coordinating with stakeholders, and ensuring seamless business continuity.Provide L2/L3 support for PDI solutions in retail environments.Monitor system performance and guarantee platform stability and uptime.Troubleshoot incidents, configuration issues, and integration failures.Support store operations, POS integrations, fuel pricing, inventory, and back-office processes.Coordinate with internal teams, vendor support, and end users.Document fixes, SOPs, support workflows, and known issues.Perform routine checks, maintenance tasks, and release validations.Ensure timely resolution of tickets according to SLAs.Key Responsibilities:Implement efficient solutions for technical issues.Develop effective communication strategies for stakeholder management.Conduct thorough root cause analyses for application issues.Collaborate with cross-functional teams to achieve business objectives.Enhance knowledge sharing practices within the organization.Requirements:Bachelor's degree in Computer Science or related field.At least 2 years of experience in PDI application support.Excellent analytical and problem-solving skills.Strong communication and collaboration abilities.Ability to work effectively in a fast-paced environment.Benefits:Competitive salary and benefits package.Opportunities for career growth and professional development.Collaborative and dynamic work environment.
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