Advanced Security Professional

2 days ago


amravati, India beBeeCybersecurity Full time

Senior Cybersecurity Support SpecialistThe ideal candidate will provide advanced technical assistance for endpoint, email, and network security solutions, including Trend Micro or similar products. They will respond promptly to customer inquiries via phone, email, and live chat, analyze and resolve complex issues related to setup, configuration, malware removal, and system performance, and maintain accurate records of all support interactions in ticketing systems.Deliver advanced technical support for endpoint, email, and network security solutions from Trend Micro or other major vendors.Respond to customer inquiries via phone, email, and live chat in a professional manner.Diagnose and resolve complex issues related to setup, configuration, malware removal, and system performance.Maintain accurate records of all support interactions in ticketing systems.Experience: 3–5 years in technical support or helpdesk roles, preferably in cybersecurity.Technical Skills:- Strong understanding of endpoint protection, email security, firewalls, and malware analysis.- Hands-on experience with Endpoint (Client & Server OS), Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.- Proficiency in Windows, macOS, and server environments.- Basic networking knowledge (TCP/IP, DNS, VPNs).



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