Customer Success Analyst
2 days ago
Details regarding the profileLocation: HSR Bengaluru (On-Site)Qualification: 2-4 years of experienceTimings: 6 to 7 hours per day (6D)
Roles & ResponsibilitiesProject Management: Oversee project planning, execution, and delivery. Coordinate cross-functional teams to promote collaboration and monitor project progress, identify and mitigate risks throughout the project lifecycle.Data Analytics & Extraction: Analyze data to support informed decision-making. Develop and maintain dashboards and reports to visualize key metrics. Conduct statistical analyses to identify trends.Strategy & Presentation: Develop and implement strategic initiatives. Create compelling presentations to communicate strategies effectively and conduct market research to identify growth opportunities.Performance Marketing: Foundational knowledge of websites, conversion rate optimization (CRO), user funnels, and e-commerce metrics like "Add to Cart. Analyze campaign performance, optimize strategies based on data insights.Communication: Foster positive relationships with clients through effective verbal and written communication. Strong interpersonal skills to engage with clients, understand their needs, and address any concerns promptly. Facilitate discussions, building trust and rapport, with a key role in enhancing client satisfaction and loyalty.
Core RequirementsRelevant experience in the management/strategy domain or a fast-paced startup environmentA Problem solver, Excellent in Data proficiency, Data analysation & Market Research skillsStrong knowledge of working with MS Office, G-Suite, Adobe Suite and Presentation toolsExcellent oral and written communication and presentation skills
About UsIn the realm of D2C, 98% of users abandon website without completing a single purchase i.e. Only 2 in 100 users makes a purchaseWhile D2C brands invest heavily in optimizing marketing strategies, the on-platform experience remains a critical factor in closing this conversion gap Presently, the on-platform experience of D2C brands is far from ideal, and enhancing this experience is a highly labor-intensive, time consuming & costly process.And Most of the time, it doesn’t lead to desirable outcomes.This is where Troopod comes in, Troopod empowers D2C brands to Personalize and Enhance their online shopping experience for Optimal Conversions. D2C Brands can seamlessly integrate Troopod, and transform their product pages into modern, mobile-optimized TrooPages that convert, without any technical effort.50+ Top D2C Brands of India like Bombay Shaving Company, Mokobara, Perfora, Solethreads, mCaffeine are growing their website conversion rate by upto 150% with Troopod
Our BackersWe are backed by Razorpay, Kunal Shah(CRED), Sumit Gupta(CoinDCX), Ankit Nagori(Eatfit), Akshay Chaturvedi(LeverageEdu) & other marquee investors
Why should you join us?Become part of a vision-driven company and create real impact in the life of billions of shoppers across the worldChance to work directly with the Founder and Founding teamGet complete freedom to come up with innovative ideas and implement themChance to become part of the core team, get ESOPs and directly drive its value by your performance and work
Want to be part of the journey to change the world? Send your resume to
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