Customer success lead engineer

1 week ago

Bangalore, India Algonomy Full time

Designation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based Saa S product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, Demand Sensing, Order recommendations), technical details, data model, functionalities and features. Handling front office, dealingwith customer and delivery team queries, understanding and troubleshooting problems, working with engineering teams. Owning SLAs, prioritization. Handling delegation of work to team members, grooming them Owning the external facingcommunication, regular status updates of support activities. Checking of various types of logs from Application servers, Kubernetes, Rabbit MQ, DB tables etc. Will need to perform ETL Operations, ETL performance tuning. The role will requiregood knowledge of client-server / web applications, databases. Implement best practices Will need to work effectively with other cross functional teams and share best practices Will need to work closely with Team Members, Team Leads, including Business Analysts, and Quality Assurance, and Project Manager. Mandatory Requirements: Relevant hands-on experience in support of client serverapplications and databases SQL & DB Programming: In-depth knowledge of T-SQL/ PL-SQL Programming Should have good SQL query writingand debugging experience Knowledge in creating variousdatabase objects - Stored Procedures, User Defined Functions, Views, indexes Client-server / Web applications: Hands on exposure in dealing with client-server applications & technologies (e.g. Tomcat, Microservices) Log files debugging, cloud technologies ETL: Need ETL performance handlingexperience using MS – SSIS, Snaplogic, any standard ETL Tool and strong in handling large volume of data extraction and loading (500 GB to 5 TB) Should have above averageskills in ETL, ETL performance tuning as well as above average skills in fine tuning complex queries of analytical Database/ Warehouse Working knowledge on Windowsand Linux environments Exposure to basic Linux commands and fundamentals Should have worked on projects hostedon AWS / Azure Cloud Hands-on experience working in a ‘Support’ structure Experience in real-time ‘Support’projects Extensive Debugging/Troubleshooting Skills Excellent Communication Skills as the Role involvesextensive Client Interaction. About Company Algonomy (previously Manthan-Rich Relevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise in connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics with Xen AI at its core. Globally, over 400 retail brandssuch as HP, L’oreal, Tiffany& Co, Mc Donalds, Zalora and Pizza Hut use Algonomy’s made-for-retail solutions to orchestrate hyper-personalized customer engagement and optimize their merchandising and supplier management. Algonomy, which stands for “systematized knowledge of algorithms”, provides rapid time to value across acquisition, conversion, growth and loyalty with its 300+ pre-built algorithms. Headquartered in San Francisco and Bangalore, our presence spans over 20 countries. To learn more, please visit

  • Customer Success Lead Engineer

    2 weeks ago

    Bangalore, India Algonomy Full time

    Designation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based SaaS product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, DemandSensing, Order...

  • Customer Success Lead Engineer

    2 weeks ago

    bangalore, India Algonomy Full time

    Designation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 YearsEducation : Graduation/Engineering/MastersBroad Responsibilities:Leading customer support, contributing to success of ML based SaaS product implementationWill need to gain in-depth knowledge of the product(Demand forecasting, DemandSensing, Order...

  • Network Protocol Engineer

    7 days ago

    Bangalore, India Link Success Full time

    **Job Opportunity for a Network Protocol Engineer**We are seeking a talented Network Protocol Engineer to join our team at Link Success. As a key member of our team, you will be responsible for designing, implementing, and maintaining network protocols to ensure seamless communication across our systems.Key Responsibilities:Design and implement network...

  • Lead-Customer Success

    2 weeks ago

    Bangalore, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Lead-Customer Success

    2 weeks ago

    bangalore, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality)Experience Range : 6-8 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Lead-customer success

    1 week ago

    Bangalore, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire Assessment Face to Face Rounds HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Lead-Customer Success

    2 weeks ago

    bangalore, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality)Experience Range : 6-8 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Technical Lead

    7 days ago

    Bangalore, India Success Booster Full time

    About the Role:We are seeking an experienced Staff Software Engineer to lead our backend development team. This role requires a technical leader who can architect scalable systems, mentor engineers, and drive the technical vision of our products.Key Responsibilities:Lead the architecture and development of web applications, software solutions, prototypes, or...

  • Customer Success Intern

    1 month ago

    bangalore, India LeadSquared Full time

    Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...

  • StratApps - Customer Success Engineer

    4 weeks ago

    Bangalore, Karnataka, India STRATAPPS SOLUTIONS PRIVATE LIMITED Full time

    Job Description : As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers' secure environments. Acting as their day-to-day technical contact, you will build relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud...

  • Lead-Customer Success

    2 weeks ago

    Bangalore Urban, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality) Experience Range : 6-8 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Lead-Customer Success

    2 weeks ago

    Bangalore Urban, India BHIVE Workspace Full time

    Role : Lead - Customer Success (Hospitality)Experience Range : 6-8 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India Skit.ai Full time

    About us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...

  • Customer success manager

    2 weeks ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with Bay One Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well...

  • Customer Success Manager

    2 weeks ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Intern

    1 month ago

    bangalore, India LeadSquared Full time

    Who we are?LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...

  • Customer success manager

    2 weeks ago

    Bangalore, India Skit.ai Full time

    About us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    1 week ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...

  • Customer Success Manager

    2 weeks ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...