Customer Success Lead

1 month ago

bangalore, India Nymble Full time
Nymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users
See it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.
What can I expect from this role?
The objective of this role is simple - build the foundations of Customer Success vertical @ Nymble and be the champion advocate of the customer internally in the org.
What will my work responsibilities look like if I join Nymble?
In this role - you would be working on:
Leading the Customer Success team with the end objective of achieving high customer satisfaction.
Set up and scale the Support and Success team from human resources, SOPs, tools and process standpoint.
Leveraging great customer experience into building an early community of product evangelists.
Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with Product to inform what we do next.
What makes you a match for us?
An ideal candidate is someone who shows the following attributes:
Have the greatest amount of empathy for a customer to ensure their success.
At least 1-2 yrs of experience as in a Lead/Manager position.
Willingness to have a large time overlap with US Time Zone
Ownership mindset and high agency to take a proactive role in building and maintaining strong customer relationships.
Working at Nymble
What users have to say about our Product
Twitter love from users
How does Nymble cook
Our Website
Read Our Story
Why Nymble?
No other organization offers challenges similar to ours. Building completely autonomous cooking robots requires thinking from first principles and building from ground up.
We believe that Nymble is a generational company with the opportunity to alter the trajectory of how food is cooked inside homes today. This opportunity is parallel to how autonomous cars have made an impact.
The CS lead Role will be at the forefront of this opportunity.

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