Customer Success Lead Engineer
1 month ago
Designation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based SaaS product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, DemandSensing, Order recommendations), technical details, data model, functionalities and features. Handling front office, dealingwith customer and delivery team queries, understanding and troubleshooting problems, working with engineering teams. Owning SLAs, prioritization. Handling delegation of work to team members, grooming them Owning the external facingcommunication, regular status updates of support activities. Checking of various types of logs from Application servers, Kubernetes, RabbitMQ,DB tables etc. Will need to performETL Operations, ETL performance tuning. The role will requiregood knowledge of client-server / web applications, databases. Implement best practices Will need to work effectively with other cross functional teams and share best practices Will need to work closely with Team Members,Team Leads, including BusinessAnalysts, and Quality Assurance, and Project Manager. Mandatory Requirements: Relevant hands-on experience in support of client serverapplications and databases SQL & DB Programming: In-depth knowledge of T-SQL/ PL-SQL Programming Should have good SQL query writingand debugging experience Knowledge in creating variousdatabase objects - Stored Procedures, User Defined Functions, Views, indexes Client-server / Web applications: Hands on exposure in dealing with client-server applications & technologies (e.g. Tomcat, Microservices) Log files debugging, cloud technologies ETL: Need ETL performance handlingexperience using MS – SSIS, Snaplogic, any standard ETL Tool and strong in handling large volume of data extraction and loading (500GB to 5TB) Should have above averageskills in ETL, ETL performance tuning as well as above average skills in fine tuning complex queries of analytical Database/ Warehouse Working knowledge on Windowsand Linux environments Exposure to basic Linux commands and fundamentals Should have worked on projects hostedon AWS / Azure Cloud Hands-on experience working in a ‘Support’ structure Experience in real-time ‘Support’projects Extensive Debugging/Troubleshooting Skills Excellent Communication Skills as the Role involvesextensive Client Interaction. About Company Algonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise in connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics with Xen AI at its core. Globally, over 400 retail brandssuch as HP, L’oreal, Tiffany& Co, McDonalds, Zalora and Pizza Hut use Algonomy’s made-for-retail solutions to orchestrate hyper-personalized customer engagement and optimize their merchandising and supplier management. Algonomy, which stands for “systematized knowledge of algorithms”, provides rapid time to value across acquisition, conversion, growth and loyalty with its 300+ pre-built algorithms. Headquartered in San Francisco and Bangalore, our presence spans over 20 countries. To learn more, please visit
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Customer success lead
1 week ago
Bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer Success Experience: 7 to 10 years Location: Bangalore Education: MBA from a top-tier business school Industry: Saa S / Technology / B2 B About the Role We are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and...
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Customer Success Lead
2 weeks ago
bangalore, India Aerchain Full timeJob Title:Senior Manager/ Lead - Customer SuccessExperience:7 to 10 yearsLocation:BangaloreEducation:MBA from a top-tier business schoolIndustry:SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain. This role...
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Customer Success Lead
2 weeks ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer SuccessExperience: 7 to 10 yearsLocation: BangaloreEducation: MBA from a top-tier business schoolIndustry: SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain....
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Customer Success Lead
2 months ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer SuccessExperience: 7 to 10 yearsLocation: Bangalore Education: MBA from a top-tier business schoolIndustry: SaaS / Technology / B2BAbout the RoleWe are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at Aerchain. This...
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Customer Success Lead
2 months ago
bangalore, India Aerchain Full timeJob Title: Senior Manager/ Lead - Customer Success Experience: 7 to 10 years Location: Bangalore Education: MBA from a top-tier business school Industry: SaaS / Technology / B2B About the Role We are seeking a highly motivated and experienced Senior Manager of Customer Success to lead and drive customer happiness, retention, and success metrics at...
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Customer success lead engineer
1 month ago
Bangalore, India Algonomy Full timeDesignation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based Saa S product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, Demand Sensing,...
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Customer Success Lead Engineer
3 weeks ago
bangalore, India Algonomy Full timeDesignation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 YearsEducation : Graduation/Engineering/MastersBroad Responsibilities:Leading customer support, contributing to success of ML based SaaS product implementationWill need to gain in-depth knowledge of the product(Demand forecasting, DemandSensing, Order...
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Customer Success Lead Engineer
3 weeks ago
bangalore, India Algonomy Full timeDesignation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based SaaS product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, DemandSensing, Order...
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Customer success lead engineer
3 weeks ago
Bangalore City, India Algonomy Full timeDesignation : Customer Success Lead Engineer/Senior Customer Success Engineer Experience : 8-10 Years Education : Graduation/Engineering/Masters Broad Responsibilities: Leading customer support, contributing to success of ML based Saa S product implementation Will need to gain in-depth knowledge of the product(Demand forecasting, Demand Sensing, Order...
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Customer Success Lead
2 weeks ago
bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer success lead
1 week ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
2 weeks ago
bangalore, India Cropin Full timeAbout the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
2 weeks ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
1 week ago
Bangalore, India Cropin Full timeAbout the Role We are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer success lead
2 days ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
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Customer Success Lead
1 week ago
bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge...
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Customer Success Lead
2 weeks ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
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Customer Success Lead
2 weeks ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
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Customer Success Lead
2 weeks ago
Bangalore Urban, India Cropin Full timeAbout the RoleWe are seeking an experienced Customer Success Team Lead to drive customer satisfaction, retention, and growth through effective team leadership and strategic customer engagement. This role will be responsible for managing a team of Customer Success Managers while ensuring operational excellence and maintaining strong relationships with key...
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Customer Success Lead
1 week ago
bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding Accel Partners, Waterbridge...
