Senior Quality Assurance Professional

1 week ago


mumbai, India beBeeCustomerService Full time

About UsTraya is an Indian direct-to-consumer hair care platform that provides a holistic treatment for individuals experiencing hair loss.Through personalized consultations, we identify the root cause of hair fall using a combination of Ayurveda, Allopathy, and Nutrition.We utilize our unique diagnostic platform in conjunction with medically trained hair coaches and proprietary technology to provide customized solutions delivered right to customers' doorsteps — along with ongoing guidance to help them stay on track.Founded by Saloni Anand and Altaf Saiyed, Traya's mission is to de-stigmatize hair loss, address its emotional and psychological impact, and make effective treatment accessible to all.Our VisionWe strive to create a global awareness movement around hair loss while delivering a scientifically proven, holistic solution that combines the best of three sciences. About the RoleQuality Assurance Specialists at Traya are entrusted with assessing and enhancing customer interaction quality. Key responsibilities include thoroughly reviewing call recordings, analyzing key performance indicators, pinpointing areas requiring improvement, implementing robust quality assurance procedures, and providing insightful feedback to agents.Responsibilities



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