D365 Business Central Technical Support Expert

5 days ago

nagpur, India beBeeBusiness Full time

Sikich is seeking an experienced Business Central Support Specialist with technical and functional expertise to join their team, providing end-user support, troubleshooting system issues, and assisting with system enhancements. The ideal candidate will have hands-on experience with Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.About the FirmA global company specializing in technology-enabled professional services draws on a diverse portfolio of technology solutions to deliver transformative digital strategies. They rank as one of the largest CPA firms in the United States, attracting top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.Job Responsibilities:Provide support for Business Central (on-premise and cloud) users.Diagnose and resolve system issues, including configuration, data, and user errors.Manage support tickets, ensuring timely resolution and clear communication with stakeholders.Work with functional consultants, developers, and business users to test and deploy solutions.Document support cases, resolutions, and user guides.Support system upgrades, patches, and new release deployments.Assist with user training and onboarding.Collaborate with IT and business teams to improve processes and system performance.Identify recurring issues and suggest long-term solutions or process improvements.Required Skills and Qualifications:3+ years of experience with Microsoft D365 Business Central, including knowledge supporting clients with financials and supply chain.Proficiency in several ISV Products.PowerBI and PowerAutomate experience preferred but not required.Manufacturing experience preferred but not required.Strong written and verbal communication, as well as interpersonal skills.Ability to be client-facing with support tasks as needed and required.Proficient in Microsoft Excel.Proficient in Smart-Sheets.Proficient in Microsoft D365 Business Central configuration package imports.

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