Technical Support Expert

7 days ago


nagpur, India beBeeTechnical Full time

Job Title: Technical Support ExpertWe are seeking a skilled Technical Support Expert to provide top-notch assistance to our internal and external customers.Key Responsibilities:Offer technical support to internal and external users, including customer service teams, clients, and partners.Communicate and coordinate feedback and inputs to the development team, mainly based in India.Collaborate with QA lead on QA activities.Troubleshoot technical issues with minimal support from the development team.Engage with internal and external customers to efficiently resolve their problems.Suggest workarounds to customers when fixes take time to be released.Provide timely and accurate customer feedback.Follow up with clients to ensure problems are resolved.Support the rollout of new applications.Develop procedural documentation to support customers.Manage multiple cases simultaneously.Evaluate new releases and propose improvements.Benefits:This role offers a chance to make a real impact in the company's success.The ideal candidate will have excellent communication skills, technical expertise, and problem-solving abilities.



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