Datacenter Technical Assistant

11 hours ago

guwahati, India Jio Full time

Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.Experience :- 3 To 5 YearsEducation :- BE/ Btech / BCA / MCA / MtechJob Description :- Mandatory Skills/Knowledge  :- 1.Setup and configure servers2.Troubleshoot technical issues3.Conduct devices inspections4.Handle hardware upgrades & replacements.5.Log issues or complaints and issue an ID number against the issue or complaint.6.Assign severity level to each issue or complaint so as to maintain categorization and differentiate the criticality of the incident via the priority levels, severity levels and impact levels.7.Track each issue or complaint to resolution.8.Escalate the issues or complaints, if necessary, as per the escalation matrix defined.9.Analyze the issue or complaint statistics and bidders SLA.10.Shall provision for all necessary channels for reporting issues to onsite technical team. The onsite technical support team shall troubleshoot and provide Root Cause Analysis (RCA) for any outage or data breach or incident of any application or device or solution.11.Hands on & understanding of working Knowledge of Data Centre technical Operations.12.Hands on & Understanding of Working Knowledge of Server system operations and all rack devices like servers, Switches, Load Balancer and Devices Rack mounting, Installation.13.Hands on & Understanding on all type cables laying & Patching, tagging & connectivity in Data Center.14.Hands on & Understanding on Ticketing Tool, Incident, Service requests, Change Management tools.15.Hands on & understanding on communication properly and successfully with Business and Other Departments Stake Holders and Members.16.Candidate must have self-starting, Innovative, Proactive, Self-initiative & take Ownership with responsibility.17.Understanding & Knowledge of KPI Parameters of Data Centre like cooling, power, Rack/Devices Power tracking, Electrical equipments and its connectivity.Hands on & understanding on MS Excel, Power point, Macro and good analytical skill & UNIX / Linux OS.Desired Certifications :-Candidate with Certification like CCNA, MCSC, ITIL are preferredSoft Skills :- 1. Must be ready for 24*7 Rotational shift2. Must be a Team Player3. Good communication in Hindi & English both.

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