Walk-in Drive on 12 Sep for Associate/Sr Associate- Customer Support

22 hours ago

Bengaluru, Karnataka, India upGrad Full time

Walk-in Drive at upGrad – 12th Sep 2025 | 10AM- 4PM

Register Here: https://forms.office.com/r/FatnS1SY27

Venue: upGrad (Rekrut Office), 2nd Floor, Smartworks Fleet House, Next to Marol Metro Station, Andheri East, Mumbai – 400059

POC: Saniya (HR)

Open Positions: Associate/ Sr. Associate – Customer Support

Business Unit: Working Professional

Salary Range: ₹4.5 – ₹6.5 LPA

Shift Timings:

  • 12:30 PM – 9:30 PM OR 10:30 AM – 7:30 PM (Mon–Fri | Work from Office)
  • 1-way drop-off facility for female employees

About the Role

At upGrad, we are shaping the future of education. As an Associate/ Sr. Associate – Customer Support, you will play a key role in ensuring our learners have a seamless experience. From onboarding to engagement, you'll be the bridge between learners, internal teams, and partners – making every learning journey smooth and impactful.

Key Responsibilities

  • Drive end-to-end program execution – scheduling, tracking & reporting.
  • Coordinate with internal teams, faculty & external partners to ensure timelines are met.
  • Manage learner onboarding, communication & engagement throughout the program.
  • Analyze program data, identify improvement areas, and share insights.
  • Act as the first point of contact for learners, resolving queries with efficiency.

What We're Looking For

  • Bachelor's Degree (any discipline).
  • 0–4 years of experience in customer support, program coordination, or operations. (Fresh graduates with strong communication & analytical skills are welcome)
  • Strong knowledge of MS Excel & data handling.
  • Excellent verbal & written communication skills.
  • Detail-oriented, organized & able to multitask in a fast-paced setup.

Why Join upGrad?

  • Work with India's leading EdTech company
  • Exposure to dynamic teams & exciting projects
  • Growth-driven, collaborative, and supportive work culture

Don't miss the chance to kickstart or accelerate your career with us

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