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Associate/Sr Associate
2 weeks ago
Job TItle : Associate/Sr Associate - Student Experience
Job description
- Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.
- Address concerns and refund requests with empathy, accuracy, and efficiency.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
- Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Address concerns and refund requests with empathy, accuracy, and efficiency.
Job requirements
- Candidates with minimum to 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong communication skills, both written and verbal.
Job location
HSR Layout, Bangalore
WFO - 6 days a week | rotational Week off,
