Service Delivery Specialist

Job SummaryThe IT Service Delivery role is centered around serving as the primary contact point for end-users via phone, chat, or self-service tickets. This involves qualifying and opening tickets for resolution, routing them to relevant teams, and following up on tickets until closure.Main ResponsibilitiesEfficiently manage a variety of complex technical...

About the RoleThis challenging opportunity is a chance to be part of an exceptional team that owns and delivers outstanding service delivery.

Job Opportunity: Lead Analytics Delivery SpecialistThe Lead Analytics Delivery Specialist will serve as a key expert in news publishing for clients, providing strategic guidance on data-driven initiatives across editorial planning, newsroom automation, and audience analytics.Key responsibilities include leading the delivery of AI/ML projects involving Gen...

Job Title: IT Service Management SpecialistThe role of an IT Service Management Specialist is to provide daily support for operational needs and manage ticket distribution to ensure all client access management requests are handled on time.This includes providing technical expertise and subject matter knowledge in the area of IT service management, including...

Job DescriptionThe Problem Manager role focuses on implementing efficient IT problem and incident management using ITIL V4 best practices.This position involves identifying root causes, developing preventive measures, and promoting continuous improvement within the IT service environment.Key responsibilities include quickly assessing and classifying...

Job DescriptionWe are seeking a skilled IT Service Management professional to join our team. As a strategic leader, you will define and implement strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.Key Responsibilities:Develop and execute strategies, policies, and procedures aligned with...

Service Management SpecialistThis role revolves around the implementation and support of Service Management processes in SAP S/4HANA. The primary objective is to configure and customize S/4 Service Management modules, including Service Orders, Service Contracts, Service Billing, and Resource Planning.Implement Service Management processes in SAP...

About the RoleWe are seeking a Customer Service Representative to support customer inquiries, process orders and manage service tickets.Key Responsibilities:Handle customer queries through Zendesk and provide timely, accurate responses.Review engineering drawings, layouts and specifications to process customer orders and submittals.Enter and maintain order...

As a valued member of our team, the Job Holder will play a pivotal role in ensuring customer satisfaction by delivering exceptional support and resolving issues efficiently.The ideal candidate will possess strong communication skills, problem-solving abilities, and a positive attitude. They must be able to multitask, prioritize tasks effectively, and...

Job Opportunity:We are seeking a highly skilled professional to support our teams and client institutions in the areas of digital financial services, digital transformation, and technology strategy.The successful candidate will assess current digital capabilities, design and implement innovative digital strategies, and build institutional capacity to deliver...